Stock Return Policy
Public Auto will check all the products before delivery. If there are any defects, we will e-mail or call you to seek for further assistance. We will try our best to minimize defects and increase our reliability in preparing your order. However, customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below.
Customers must email us within 2 days of receiving the item for a valid exchange or return. The item return must reach our premises within a week from date of informing us. The items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return.
Please e-mail us the Return Details as below:
Email: (e.g. firstname.lastname@example.org)
Sales Order Number: Please include your Order No.#____
Reason: (e.g. part broken)
Tracking Number: (your courier company tracking number)
Replacement Item: Please do wait for our feedback within 24 Hours
The items must be terribly damaged or not function. The items which have prominent and quality problems. (Eg. broken parts).
Wrong items code, size & type from what you have ordered. The item design is slightly different from the picture displayed (e.g. tag). Size measurement differs about 1-3cm.